ENGINEERING PROJECT
Multilingual institutional assistant
Making services and information easier to access through conversational interaction and guided journeys.
Discuss your projectContext
Context
An institution’s information is often spread across services, sections and documents. Users need to find the right answer or journey quickly; teams need to retain control of content and updates. The project had to reconcile these requirements in several languages.
Digital Place intervention
Digital Place intervention
Digital Place designed and developed an assistant combining natural language dialogue, guided navigation and access to an administrable document knowledge base. The teams worked on journeys, interfaces, orchestration services and information search components. Application integration was designed alongside content management so the assistant would not depend solely on generated answers without editorial control.
Architecture
Architecture
Interfaces provide two complementary modes: conversation and structured guidance. Orchestration services communicate with an administered knowledge layer and the APIs needed for institutional journeys.
Engineering decisions
Engineering decisions
Combine conversational answers with explicit navigation.
Users can express requests freely while finding a path to the information and services organised by the institution.
Technologies
Technologies
- FastAPI
- LangChain
- LangGraph
- Qdrant
- RAG
- React
- TypeScript
Result & scope
Result & scope
- Multilingual assistant developed
Conversational interactions and content access in several languages.
- Guided journeys
Structured navigation to services and information.
- Knowledge administration
Components for managing the content used by the assistant.
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